Airport Services
Who We Are
Airport Operations & Security Solution
Castillo Security Services, specializes in delivering comprehensive airport security and operational support services designed to keep people, property, and processes safe. Our management team encompasses experience from Airport Traffic Control and Cargo Security at JFK International Airport to Terminal Alarm Response for American Airlines.
In addition to construction security with the Delta JFK Terminal Redevelopment Program. Our experienced team ensures every aspect of airport operations runs smoothly, efficiently, and in full compliance with regulatory standards. We take pride in providing reliable, professional, and customer-focused solutions that enhance safety, support our clients’ missions, and strengthen the overall airport experience.
We perform over 400 Successful
Security every year
Airport Traffic Control Services
At Castillo Security Services (CSS) we provide comprehensive airport traffic control services designed to ensure the safe, efficient, and organized flow of vehicles and pedestrians throughout airport grounds. Our team works closely with airport operations, security, and local authorities to maintain seamless coordination across all curbside, roadway, and parking areas.
We manage the day-to-day movement of commercial vehicles, taxis, rideshares, buses, and private vehicles to minimize congestion and enhance passenger experience. Our officers are trained to monitor and direct traffic during high-volume periods, special events, and emergency situations — always prioritizing safety, professionalism, and operational continuity.
Our airport traffic control services include:
- Directing and controlling vehicle and pedestrian flow at terminals, arrivals, and departure zones.
- Monitoring and enforcing parking and loading regulations.
- Coordinating with airport operations and Port Authority Law Enforcement personnel to respond quickly to incidents or service disruptions.
- Providing real-time communication and support to ground transportation providers.
- Assisting travelers and maintaining a welcoming, orderly environment.
Cargo Security Services
At Castillo Security Services (CSS) we provide dedicated cargo security services at JFK International Airport, ensuring the integrity, safety, and compliance of all cargo operations within the airport’s secure areas. Our team plays a vital role in protecting assets, personnel, and critical supply chain processes that keep the airport running efficiently.
We work in close coordination with airport operations (Port Authority of NY & NJ), airline representatives, freight forwarders, and government agencies to maintain strict adherence to TSA and CBP regulations. Our officers are trained to identify potential security threats, enforce access control measures, and support safe cargo handling from acceptance to delivery.
Our cargo security operations include:
- Monitoring and controlling access to restricted cargo areas and facilities.
- Conducting security inspections and verifying credentials of personnel and vehicles.
- Overseeing cargo screening procedures to ensure compliance with federal aviation security standards.
- Coordinating with law enforcement and airport authorities during security incidents or emergencies.
- Maintaining detailed activity logs and reports to support regulatory and client requirements.
Terminal Alarm Response – American Airlines
At Castillo Security Services (CSS), we provide reliable terminal alarm response services for American Airlines at JFK International Airport. Our trained officers ensure that every alarm activation—whether security, fire, or access-related—is handled swiftly, safely, and in full compliance with airport and airline procedures.
We serve as the first point of response to alarm notifications, maintaining constant readiness to assess situations, determine cause, and coordinate with airport security, airline management, and law enforcement as needed. Our goal is to restore normal operations quickly while maintaining the highest standards of safety and professionalism.
Our Alarm Response Responsibilities Include:
- Responding immediately to alarm activations within American Airlines terminal facilities
- Assessing the nature of the alarm (e.g., unauthorized access, door breaches, equipment malfunction, or fire panel alerts).
- Documenting all alarm incidents, actions taken, and final outcomes in detailed reports.
- Monitoring alarm systems and ensuring functionality through routine checks and communication with control centers.
Why Choose Us
Experience, Professionalism, and Trust You Can Rely On
At Castillo Security Services, we combine decades of expertise with a dedicated team to provide customized, reliable, and discreet security solutions for every client.
Rapid Response
Our personnel are strategically positioned to respond to any alarm within minutes, minimizing disruption and risk.
Trained & Certified Officers
Each officer is trained in airport emergency response, access control, and communication protocols specific to American Airlines operations.
Collaborative Coordination
We maintain open communication with American Airlines management, TSA, and Port Authority representatives to ensure seamless response, documentation and while preventing Liability exposure
Accountability & Transparency
Every incident is logged and reviewed to maintain compliance and operational excellence.
Commitment to Safety
We approach every alarm with professionalism, vigilance, and respect for the sensitive environment of a busy airport terminal.
